Contact

Q: How do I cancel my subscription or delete my account?

A: Manage subscriptions at https://viduai.co/billing. Contact support@viduai.co to request account deletion.

Q: Why did generation fail?

A: Common reasons: overly long or complex prompts, third-party people/copyrighted characters in prompts or references, or sensitive/inappropriate content.

Q: Will failed generation consume credits?

A: No. Credits are deducted only when generation succeeds.

Q: Why does the web client crash and become unusable?

A: This is often caused by your browser's built-in translation feature. Please disable it and use our in-site translation.

Q: Need a refund?

A: Contact support with your order number. A request is not a completed refund; the payment provider must confirm it.

Q: How do I report a bug or product issue?

A: If you encounter any bugs or issues while using our product, please email us at support@viduai.co with a description of the problem. We'll investigate and resolve it as soon as possible.